Question 1

Are all rides private?

Accepted Answer

Yes. Every transfer is a private, door-to-door ride for you and your group. You never share the vehicle with other travelers.

Question 2

How do I make a reservation?

Accepted Answer

Use the reservation form on our website or send us a message on WhatsApp. Most requests are confirmed within minutes.

Question 3

Can I pay online?

Accepted Answer

Yes. Secure your booking with a $50 USD reservation deposit through our secure checkout. The remaining balance is paid to your driver in cash at pickup, in USD or Mexican pesos.

Question 4

How far in advance should I book?

Accepted Answer

As early as you can, especially during holidays and peak season. Same-day and next-day requests are welcome subject to availability.

Question 5

What if my flight is delayed?

Accepted Answer

We monitor your arrival and adjust the pickup time at no extra cost, so your driver is waiting when you land.

Question 6

Can I reserve a round trip?

Accepted Answer

Yes. Choose round trip on the reservation form and we'll coordinate both your arrival and departure.

Question 7

Which destinations do you serve?

Accepted Answer

We cover Cancun, the Hotel Zone, Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, Tulum, and destinations across the Riviera Maya.

Question 8

How many passengers can a vehicle fit?

Accepted Answer

Our fleet includes SUVs, private vans, and Mercedes-Benz Sprinters designed for different group sizes and travel needs. When booking, simply provide your number of passengers and luggage details, and we'll help arrange the right vehicle for your journey.

Question 9

Do you provide child seats?

Accepted Answer

Yes. Mention it in the notes on your reservation and we'll have the seats ready for your ride.

Question 10

Can I change my reservation?

Accepted Answer

Of course. Send us a WhatsApp message with your reservation reference and we'll update the details.

Question 11

Can I get help on WhatsApp?

Accepted Answer

Yes. Our team is available on WhatsApp before, during, and after your trip.

Frequently Asked Questions